Serpent Training provides First Aid training for the workforce.

TERMS AND CONDITIONS
These are the terms that Serpent trade by.

In these terms and conditions of trading. The ‘Client’ means the persons(s), company or organisation to whom the services of First Aid 1st are provided. The ‘Student’ means the individual nominated by the Client to attend a Serpent Training course as a delegate. ‘Notice’ means verbal; by way of telephoning followed with written; by way of Royal Mail, email or fax. ‘HSE’ means the Health and Safety Executive.

1. PRICES
All prices for First Aid 1st are published and regularly updated on its website. Any discount(s) must be negotiated between the Client and First Aid 1st at the time of booking a course when gaining a quote. All quotes relating to First Aid 1st, including any discount(s) are valid for 14 days from quotation date, whereupon the price will return to its original published price.

2. PAYMENT
All services are payable by the Client within 7 days from the invoice date. Any payment made prior to this will be honoured and will be subject to the relevant cancellation clause herewith.

3. CANCELLATION
First Aid 1st reserves the right to cancel or postpone any pre-advertised course. Where this becomes necessary, as much notice as possible will be given and the Client will be offered a choice, with due consultation, of an alternative date to commence or complete the course as appropriate. If pre-paid then either: (a) a full refund if the course has not yet commenced and (b) a proportionate refund if the course has commenced but not yet finished*. In the circumstances where the Client requests cancellation of an already reserved place or places on a course, no fee will be payable, provided that not less than 21 days notice is given to First Aid 1st prior to the course commencement; if less than 21 days notice is given, First Aid 1stt reserves the right to make an appropriate charge for administrative and other expenses as follows:-

*Number of days notice with the % of the course fee retained (not including discounts)
14 to 21 days = 25%
7 to 14 days = 50%
Less than 7 = 100%

In exceptional circumstances within the 21 days time frame, and at the discretion of Serpent, a reserved place or places on a course may be postponed rather than cancelled. In these circumstances the Client must consider transferring the student to a similar First Aid 1st course to be run at a later date. Transfer of students to another similar course will be confirmed in writing to the Client and cancellation fees will be waived. Postponement of a reserved place or places on a course can only take place on one single occasion. Further postponement of an already postponed place or places will be treated as a cancellation and will be subject to a cancellation fee of 100% regardless of the amount of notice which is given by the Client. Exceptional circumstances mean sudden illness, injury or compassionate grounds.

4. FAILURE TO ATTEND
Should any student fail to attend a course or part of a course on which a place has been reserved; fees in respect of that student will be payable in full, however: (a) if the course on which a place has been reserved has not yet commenced, a substitute student may be nominated (b) if the course on which a place has been reserved has already commenced, but for exceptional circumstances the student has not been able to complete the course, an alternative date will be offered to enable the student to complete the remaining part of the course.

5. SUITABILITY
The Client is responsible for ensuring that any student selected to undertake a First Aid 1st training course conforms to any applicable pre-requisite as laid down by First Aid 1st; failure to comply with this may result in the student being withdrawn from the course or the issue of their certificate of attendance / qualifications being held back until such times as the requirements are met. Any course held at a Clients’ premises should comply with the HSE guidelines thus having safe access and means of escape; adequate: toilet facilities, heating, lighting, ventilation and suitable floor space for practical sessions.

6. DISCLAIMER
First Aid 1st shall not be held liable for any loss, damage, expense, injury or delay of any kind to the Client or Student of the Client or any third party by any act, default or omission howsoever caused, except insofar as such liability cannot be excluded by law.

7. ALTERATION
First Aid 1st reserves the right to amend these terms and conditions without prior notification. These terms and conditions shall be governed by English law and any alterations, modifications or extensions affecting the above clauses shall not be valid unless agreed by First Aid 1st and acknowledged in writing.